How to Claim Yourself

Below are instructions on how you can go about claiming back your mis-sold annuity independently.

Step 1: Contact the firm regarding your complaint.

When you make a complaint, it is best to ask the firm involved to put things right first. You should contact the firm involved as soon as possible.

It is usually best to write to the firms so you have a record of what you say. The business must respond to your complaint in writing within eight weeks, telling you whether the complaint has been upheld or why they need more time to look into your concerns.

Firms must respond in writing to confirm that they have received your complaint, so be sure you have a final response or it has been at least 8 weeks since you first complained before you contact the Financial Ombudsman Service (FOS), as in Step 2. Be sure that the firm has issue what is known as a “Final Response”. This will be mentioned within the letter head, usually at the top of the letter or at the very end of the letter. The firm should also mention that if you are not happy, you have referral rights to the Financial Ombudsman Service.

Please remember that we have template letters for your use – which can be found here


Step 2: The firm have not replied or they have but I am unhappy with the response.

Once the firm replies, if you are not happy with the response and they reject your complaint or you do not hear from them in 8 weeks, the Financial Ombudsman Service may be able to help you. The FOS is a free, independent service for settling disputes between financial services firms and their customers. They will be able to look into your annuity complaint if you so wish.

The FOS will ask the firm to explain what happened and then decide whether to uphold your complaint. They will also consider your side of the argument as part of the process. You must contact the FOS within six months of receiving a final response, or they may not be able to deal with your complaint after this time. You will have your case reviewed by an adjudicator in the first instance. Either party can reject the initial findings. At this point the case can be passed to an Ombudsman for a final, binding decision.


Step 3: FOS Final Resolution

At this stage you will have exhausted the Financial Ombudsman Service route and you will have a final decision. This cannot be challenged any further than the Ombudsman’s Final Decision. The Ombudsman tend to come to the right decision based upon all the evidence provided. If you are still unhappy, your only option will be to take this to this matter down the legal route via the Courts


Final Option: Legal Route via Court

If you fail in the Ombudsman or you would like to take the matter to Court, we suggest you seek legal advice from a Regulated Solicitors Practice with experience in your matters. This is a very unusual step to take. The majority of all complaints are resolved by the FOS. If you have exhausted this procedure and wish to engage with a legal firm, we have engaged with BT3 Solicitors that are specialising in these types of mis-sold annuity claims. You can contact them by filling the following form out – please click here