This section will give you access to template letters that you can use to write to your provider regarding the mis-selling of your annuity. These templates will need to be adjusted to become relevant to your specific concerns. This section will also detail what you can do if your initial complaint is rejected

 
We have a range of template letters to help you make your first step to making a complaint regarding the sale of your annuity. Please amend the letters to suit your individual requirements. These letters are in Word files. Always keep a copy of the letter you send to the bank and keep any replies. This is because if your complaint is not resolved to your satisfaction, then you can utilise the services of the Financial Ombudsman.
 

Click the letter option you wish to view below to jump to the letter you need.

Were you sold a Standard Annuity rather than an Enhanced Annuity? – Initial Letter

If you were in poor health or were suffering medically in any way, you may feel you should have been entitled to an enhanced annuity. This letter will help you start the ball rolling in getting your annuity put right + compensation for the missed income to date.

 

Download Letter Here
apply-online-download-icon

Not made clear about Open Market Options – Initial Letter

Were you advised to take an annuity with your pension provider? Was the advice you received against moving your pension to another provider? Do you feel you would have moved if you had not been advised not to? Do you feel that the literature and phone calls you received were inadequate in informing you of your options to shop around for a better rate? If so, please use this template to create a letter to your annuity provider to let them know of your dissatisfaction and poor rate you subsequently received.
 

Download Letter Here

apply-online-download-icon


I missed out on a Guaranteed Annuity Rate due to poor advice – Initial Letter

If you were advised to cash in your pension pot early, or to change your retirement date, you may have missed out on a Guaranteed Annuity Rate. This may have reduced your monthly income substantially. If this happened to you, we have a template letter below for you to use. The link below is to a story which may resonate with your circumstances. Please read below for some comfort in the fact that the Financial Ombudsman Service does find in the favour of consumers often.

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/115/115-annuities.html#cs3
http://www.financial-ombudsman.org.uk/publications/ombudsman-news/115/115-annuities.html#cs4″
 

Download Letter Here
apply-online-download-icon


I was sold a single life policy, rather than joint life – Initial Letter

Have you just discovered that your pension payments end after your death? Has your partner/family recently passed away and now the annuity has ceased to pay out? There have been examples in the past where the annuity sale was misleading and that the policy holder actually intended to take out a joint life, rather than single life policy. Please read here for a Financial Ombudsman ruling along these lines, where the Ombudsman overturned the firm’s decision not to continue paying out after a partner’s death. Each complaint is unique, so be sure to use the template and your own words to make the best possible case to the firm. Don’t worry if your complaint is not upheld, go to the Financial Ombudsman because it’s free and completely impartial

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/115/115-annuities.html#cs2

 

Download Letter Here

apply-online-download-icon


My late partner was sold a single life policy, rather than joint life – Initial Letter

Has your partner/family recently passed away and now the annuity policy has ceased to pay out? There have been examples in the past where the annuity sale was misleading and that the policy holder actually intended to take out a joint life, rather than single life policy. Please read here for a Financial Ombudsman ruling along these lines, where the Ombudsman overturned the firm’s decision not to continue paying out after a partner’s death. Each complaint is unique, so be sure to use the template and your own words to make the best possible case to the firm. Don’t worry if your complaint is not upheld, go to the Financial Ombudsman because it’s free and completely impartial. The link below is a claim that was upheld in favour of the consumer in similar circumstances

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/115/115-annuities.html#cs2
 

Download Letter Here
apply-online-download-icon


I was sold a standard annuity rather than an escalating annuity – Initial Letter

Have you just discovered that your pension payments don’t increase with the cost of living? If you wanted to take out an escalating annuity and you were sold a fixed annuity, please use this template to make your concerns known to your provider.
 

Download Letter Here

apply-online-download-icon